Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "Contractor," or "User") and AK Leads ("Company," "we," "us," or "our") governing your access to and use of our lead generation, live transfer, and inbound call services for home improvement businesses.

By accessing our website, signing up for our services, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Description of Services

AK Leads provides the following services to home improvement contractors:

• Lead Generation: Delivery of homeowner contact information and project details for individuals who have expressed interest in home improvement services in your trade and service area.
• Live Transfers: Real-time phone connections between pre-qualified homeowners and contractor clients, where AK Leads initiates and bridges the call.
• Inbound Calls: Routing of homeowner-initiated phone calls to contractor clients through dedicated campaign phone numbers.

Services are available for the following trades: Plumbing, Windows, Bathroom Remodeling, Roofing, HVAC, Kitchen Remodeling, Electricians, Mold Remediation, Siding, Flooring, Gutters, Garage Doors, Chimney Repairs, Painters, Air Duct Cleaning, and Water Damage Restoration.

3. Account Registration & Eligibility

To use our services, you must:

• Be at least 18 years of age and legally authorized to enter contracts in your jurisdiction.
• Be a licensed home improvement contractor or business operating legally in your service area.
• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Be responsible for all activity that occurs under your account credentials.

AK Leads reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

4. Payment Terms

All fees for our services are outlined in the applicable service agreement or order form. By subscribing to our services, you agree to pay all fees as specified.

• Lead Generation: Billed per lead delivered at the rate agreed upon in your service agreement.
• Live Transfers: Billed per completed, connected transfer that meets the qualifying duration threshold.
• Inbound Calls: Billed per inbound call that meets the qualifying duration threshold.
• All fees are non-refundable unless otherwise stated in a written service agreement.
• Disputed charges must be raised within 5 business days of the charge date.
• Overdue accounts may be suspended and referred to collections.

5. Lead Validity & Returns

AK Leads strives to deliver verified, high-quality leads. However, we do not guarantee that every lead will result in a sale or project. A lead may be eligible for credit (at our sole discretion) only if:

• The phone number is disconnected or invalid at the time of delivery.
• The consumer states they did not request information about the specific service.
• The lead is a duplicate of one delivered to your account within the prior 30 days.
• The consumer is located outside your specified service area.

Credit requests must be submitted within 72 hours of delivery with supporting documentation. Credits are applied to future billing and are not refunded as cash.

6. Client Obligations

As a client, you agree to:

• Contact leads promptly — ideally within 5 minutes of delivery for optimal conversion.
• Treat all homeowner contacts professionally and in compliance with applicable laws.
• Comply with all federal, state, and local laws applicable to your business and communications, including TCPA, FTC regulations, and state contractor licensing laws.
• Not resell, redistribute, or share leads received through AK Leads with any third party.
• Maintain valid licenses, insurance, and permits required to perform the services you offer.
• Not engage in deceptive, misleading, or fraudulent practices with homeowners.

7. TCPA Compliance

All leads provided by AK Leads are generated with the consumer's prior express written consent to be contacted by home improvement businesses. AK Leads maintains consent records; however, you are independently responsible for your compliance with the Telephone Consumer Protection Act (TCPA) and any applicable state calling laws.

You agree to honor all opt-out requests immediately and to maintain your own do-not-call list in compliance with applicable law. AK Leads is not liable for any TCPA violations arising from your use of the leads we provide.

8. Intellectual Property

All content on the AK Leads website — including text, graphics, logos, images, and software — is the property of AK Leads and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Confidentiality

You agree to keep confidential all non-public information shared by AK Leads, including pricing, lead generation methodologies, and business processes. This obligation survives termination of your account.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT LEADS WILL RESULT IN SALES, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT LEAD INFORMATION WILL BE ACCURATE IN ALL CASES.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AK LEADS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE NINETY (90) DAYS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless AK Leads and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any law or third-party rights; or (d) any dispute between you and a homeowner consumer.

13. Term and Termination

These Terms remain in effect as long as you use our services. Either party may terminate the relationship with 30 days' written notice. AK Leads may terminate immediately if you breach these Terms. Upon termination, all outstanding fees become immediately due and payable. Provisions that by their nature should survive termination (including payment obligations, confidentiality, limitation of liability, and indemnification) shall survive.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. Any dispute shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association. The arbitration shall be conducted in [Your City, State]. You waive any right to a jury trial or class action.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or prominent notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

16. Miscellaneous

• Entire Agreement: These Terms, together with any applicable service agreement, constitute the entire agreement between you and AK Leads regarding our services.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• No Waiver: Our failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our prior written consent. We may assign our rights without restriction.

17. Contact Us

For questions regarding these Terms, please contact:

• AK Leads — Legal Department
• Email: legal@akleads.com
• Phone: (800) AK-LEADS
• Hours: Monday–Friday, 8am–8pm EST